• Culture, background, and bias: We allow our experiences to change the meaning of the message.
• Noise: Equipment or environmental noise impedes clear communication. The sender and the receiver must be able to concentrate on the messages being sent to each other.
• Ourselves: Focusing on ourselves, rather than the other person can lead to confusion and conflict.
• Perception: We listen uncritically to persons of high status and dismiss those of low status.
• Message: Distractions happen when we focus on the facts rather than the idea.
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